1. Information We Collect

When you visit delighto.pk, place an order, or contact us, we may collect the following:

  • Personal Information: Your name, phone number, email address, and delivery address when you place an order or fill out a contact form.
  • Order Information: Products ordered, quantities, and payment method (we do not store credit/debit card details).
  • Usage Data: Pages visited, browser type, IP address, and time spent on site — collected automatically via cookies and analytics tools.
  • Communications: Messages sent to us via WhatsApp, email, or our contact form.

2. How We Use Your Information

We use the data we collect to:

  • Process and deliver your orders within Lahore.
  • Contact you about your order status or respond to your queries.
  • Improve our website, products, and delivery service.
  • Send order confirmations and occasional promotional updates (only if you have opted in).
  • Comply with applicable laws and regulations in Pakistan.

We do not use your data for automated decision-making or profiling.

3. Sharing of Data

We do not sell, trade, or rent your personal information. We may share data with:

  • Delivery personnel: Your address and contact number are shared with our delivery riders solely to complete your order.
  • Service providers: Trusted third-party platforms (e.g., payment gateways, website hosting) that help us operate delighto.pk. These parties are bound to keep your data confidential.
  • Legal authorities: If required by law or in response to valid legal requests.

4. Cookies

Our website uses cookies — small text files stored on your device — to:

  • Remember your cart and preferences.
  • Analyse website traffic via Google Analytics.
  • Enable certain website features (e.g., WooCommerce checkout).

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality, such as the shopping cart.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of any inaccurate information.
  • Request deletion of your personal data, subject to legal and operational requirements.
  • Opt out of promotional communications at any time.

To exercise any of these rights, please contact us at info@delighto.pk or via WhatsApp at +92 302 8554555.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses SSL encryption (HTTPS). However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to external websites (e.g., social media, payment processors). We are not responsible for the privacy practices of those websites and encourage you to read their policies separately.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out:

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